Customs Integrity Survey to Identify Gaps, Strengthen Operations
Author: Bimpe Audu.
The Nigeria Customs Service (NCS), in collaboration with the World Customs Organisation (WCO), on Monday, 28 September 2026, launched the Customs Integrity Perception Survey (CIPS) to obtain feedback from officers and stakeholders on the Service’s integrity, transparency and operations, as part of efforts to identify gaps and drive continuous improvement.
Speaking on the significance of the survey, the Assistant Comptroller-General of Customs, Strategic Research and Policy, Nafiu Isyaku, said the exercise would give officers and stakeholders a chance to share their views on areas where they face challenges or observe loopholes in the Service’s operations. “The survey is going to help the NCS to improve its operations, to know where there are lapses and how to cover those lapses,” he said.
Isyaku added that feedback from internal and external stakeholders would give the Service useful information to identify areas for improvement and strengthen integrity, noting that no organisation is without shortcomings. He said the information gathered would also support strategic decisions and policy development.
Also speaking, the CIPS Focal Point, Assistant Comptroller of Customs Muhammad Jibril, said feedback from participants would help the Service understand the challenges officers and stakeholders face and identify where interventions are needed. “When they tell us the problems they are facing, it will help the Service to know where improvements need to be made,” he said.
According to Jibril, the survey provides for anonymous responses to encourage participants to speak freely about their experiences and concerns. The confidentiality of responses is intended to give officers and stakeholders the confidence to provide honest feedback that can support efforts to strengthen integrity and improve service delivery.
For officers, the survey link will be circulated through their official email addresses. At the same time, eligible stakeholders will access the survey through designated QR codes or links, and the Public Relations Unit of NCS Headquarters, zones, and area commands will make an OTP available.
Zonal coordinators are expected to liaise with Customs Area Controllers to mobilise relevant stakeholders, including customs licensed agents, importers, exporters, warehouse and terminal operators, shipping lines and airline operators, free trade zone operators, excise traders, and transporters, to participate in the exercise.
